support@novocell.com

Refund and Returns Policy

Date: 23.12.2024

Thank you for choosing NovoCell. We are committed to delivering premium HGH products and outstanding customer service. Please review our Refund and Returns Policy to understand the conditions under which refunds, returns, or exchanges are processed.

1. Refund and Return Eligibility

To qualify for a return or refund:

  • The product must be unused, unopened, and in its original packaging.
  • The return request must be made within 30 days of the delivery date.
  • A valid receipt or proof of purchase is required for any return or refund.

Non-Returnable Items:
The following items cannot be returned:

  • Opened or partially used products.
  • Items with tampered or broken safety seals.
  • Gift cards or promotional items.

2. Return Process

To initiate a return:

  1. Contact Us: Email support@www.novocell.com with your order number, a description of the issue, and proof of purchase.
  2. Approval: Once your request is reviewed and approved, you will receive instructions on how to ship the product back.
  3. Ship the Product: Send the product to the return address provided in the instructions. Customers are responsible for return shipping costs unless the return is due to our error (e.g., incorrect item shipped).

3. Refunds

After we receive and inspect your return, we will notify you via email regarding your refund status. If approved:

  • Refunds will be processed to the original payment method used for the purchase.
  • It may take 7-10 business days for the refund to reflect in your account, depending on your bank or payment provider.

Partial Refunds:
Partial refunds may apply in the following cases:

  • The product is returned outside the 30-day window (but within 45 days).
  • The product is not in its original condition or missing parts (a restocking fee of 20% may apply).

4. Exchanges

Exchanges are offered for items that are defective, damaged, or incorrectly shipped. To request an exchange, email support@www.novocell.com with your order details.

5. Sale Items

Only regular-priced items are eligible for refunds. Sale or discounted items are final and non-refundable.

6. Shipping Returns

  • Return Address: The return shipping address will be provided upon approval of your return request.
  • Customer Responsibility: Customers are responsible for return shipping costs, which are non-refundable.
  • Trackable Shipping: For higher-value items, we recommend using a trackable shipping service or purchasing shipping insurance. NovoCell is not liable for returns lost in transit.

7. Late or Missing Refunds

If your refund hasn’t appeared after receiving confirmation of approval:

  • Double-check your bank account.
  • Contact your credit card provider, as processing times can vary.
  • If the issue persists, contact us at support@www.novocell.com for assistance.

8. Contact Us

For questions or concerns about refunds or returns, please contact our support team:

Thank you for choosing NovoCell. We appreciate your business and are here to assist with any questions or issues.

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